Return of In Store Purchases
Aistriu will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.
Returns may be made in store at Aistriu (931 Route 73 S, Marlton NJ 08053)
No returns on Special Order items, Bicycles, or Clearance items.
Refunds for credit card purchases will be credited to the card used for the original purchase
Refunds for cash purchases will be paid in cash up to $75
A refund check will be issued for purchases made by personal check and cash returns over $75. The refund check should arrive via mail 7-10 business days from the date we receive the return. Refunds for purchases made with an Aistriu Gift Card or Aistriu Store Credit will have a new store credit issued
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements.
Please provide us with your original receipt number and product ID number(s) for prompt service. For return questions please call customer service at (856)318-4843 or e-mail us at [email protected]
Return of Web Store Purchases
Aistriu will gladly accept returns within 30 days of original purchase date(all Returns are subject to a 15% restocking fee), except for Clearance and sale items. Items must be in new condition with original packaging and include all manuals and accessories provided with the product. You must also return any promotional or complimentary gift items provided with your original purchase.
You may return merchandise to the Aistriu retail location or by mail. Please see below for instructions.
All Returns are subject to 15% restocking fee
All CLEARANCE & SALES Items will be Final Sale ONLY (Not Return Eligible, only exchange or store credit)
Use the original shipping container and packing materials, if possible
You will be responsible for correctly packaging your return item so it is not damaged in shipping
You will be responsible for all shipping charges and insurance for returned merchandise
No returns on special order items
Refunds for a credit card purchase will be credited to the card original purchase was made on
Refunds for purchases made with an Aistriu Gift Card or Aistriu Store Credit will have a new store credit issued
We do not accept used items.
Please Ship Returns to:
931 RT 73 S
Marlton, NJ 08053
If you are still not comfortable ordering on-line, we accept orders by phone and mail in ou, be assured your order will be processed in a safe and expedient manner.